All sales are final
PelviLift is an intimate, personal-use medical device. For health and hygiene reasons, we do not currently offer returns or refunds for change of mind, and there is no return window for unwanted items. Please review the product details and our Safety & Contraindications page before ordering to make sure PelviLift is right for you.
What we do cover
Your consumer rights are fully protected. If something is wrong with your order, we'll make it right:
- Faulty or defective devices — covered by our 1-year warranty (below).
- Damaged in transit — if your device arrives damaged, contact us within 7 days of delivery with photos and we'll replace it at no cost.
- Wrong or incomplete order — if you received the wrong item or something is missing, contact us within 7 days and we'll fix it.
For these cases we cover return shipping and either replace the item or refund you.
How to start a return
- Email vesdeewellness@gmail.com with your order number and the reason for the return.
- We'll confirm whether your item is eligible and send return instructions. Please do not ship anything back before you receive these.
- Once we receive and inspect the item, we'll email you the outcome.
Refund timing
Where a refund applies (faulty, damaged, or incorrect items), it is issued to your original payment method, typically within 5–10 business days of us approving it. The time for funds to appear depends on your bank or card issuer.
1-year warranty
Every PelviLift is covered by a 1-year manufacturer's warranty against defects in materials and workmanship, from the delivery date. If your device develops a fault within that year under normal use, contact us and we'll arrange a repair, replacement, or refund as appropriate, at no cost to you. The warranty does not cover damage from misuse, accident, or unauthorized modification, and it does not affect your statutory consumer rights.
Questions
Email us any time at vesdeewellness@gmail.com and we'll help.